Privacy Policy

Contact form submissions

When you use the contact form on this site, we receive your name, email address, and the contents of your message. You may also provide a subject line. This data is submitted voluntarily and used solely to respond to your enquiry.

Cookies and analytics

With your consent, we may collect anonymised usage data through analytics tools. This includes pages visited, session duration, and browser type. No personally identifiable information is collected through analytics unless you have also submitted a form. See our Cookie Policy for full details.

Legal basis for processing

We process contact enquiry data on the basis of legitimate interest — specifically, to respond to questions from people who have chosen to write to us. Analytics data is processed only with your explicit consent, which you may withdraw at any time.

Data retention

Enquiry correspondence is retained for up to 24 months from the date of last contact. Analytics data is aggregated and anonymised, with no personally identifying retention beyond the session.

Responding to enquiries

The primary use of any data you submit is to respond to you. We do not use enquiry data for purposes unrelated to your original contact.

Third-party sharing

We do not sell, rent, or trade personal data with any third party. We may use trusted service providers (such as email infrastructure or hosting) who process data on our behalf under appropriate data processing agreements.

Marketing communications

We do not send marketing emails. If we were ever to introduce a newsletter or similar communication, we would request explicit consent in advance and provide a clear opt-out in every message.

Website improvement

Anonymised analytics data, where consented to, helps us understand which parts of the site are useful. No individual visitor is profiled or tracked for this purpose.

Security measures

This site operates over HTTPS. Access to any stored correspondence is limited to authorised team members and is not accessible through public-facing systems.

Storage and encryption

Data submitted through the contact form is transmitted over an encrypted connection. Stored data is held with providers who maintain appropriate security standards.

Breach notification

In the unlikely event of a data breach that affects your personal information, we will notify you and any relevant supervisory authority within the timeframes required by applicable law.

Right to access

You may request a copy of any personal data we hold about you. We will respond within 30 days of receiving a verified request.

Right to rectification and erasure

If any information we hold is inaccurate, you may ask us to correct it. You may also request that we delete your personal data, subject to any legal obligations that require us to retain certain records.

Right to data portability

Where technically feasible, you may request that data you have provided to us be transferred to another controller in a machine-readable format.

Right to object

You have the right to object to the processing of your data where that processing is based on legitimate interest. We will cease processing unless we can demonstrate compelling grounds that override your interests.

Exercising your rights

To exercise any of the above rights, contact us at info@orb-labmesh.com or through our contact page. We do not require a particular form and will respond within the legally required timeframe.